United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York.
From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
Applications are invited from interested and qualified candidates to apply for Transaction Services Officer at United Bank for Africa (UBA)
Job Description:
- Channel roll out across Nigeria and ROA markets
- Drive prioritization of new development / client specific asks
- Drive and monitor Channel performance by tracking Channel P&L, electronic conversion/ penetration, utilisation and cross sell
- Actively promote strategic ERP integration (SAP, Oracle & SWIFTnet) to drive client stickiness
- Drive and Monitor channel utilization (e-ratio), penetration and reduce dormancy for the respective markets
- Identify opportunities to develop channel functionality of value add to clients including requirement gathering, business case creation, prioritization, execution & commercialization
- Manage channel releases and commercialization via reviewing of functional specification, support and participation in testing and conduct training
- Joint responsibility with Sales for developing, improving and leveraging senior client contacts within key local accounts with a primary focus on Transaction Banking products with a view to expand cross-sell
- Understand the needs of customers and prospects, and implement structures and solutions to meet these needs
- Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition
Qualifications and Requirements:
- Minimum education level – First Degree
Previous Work Experience Requirements:
- Two years relevant work experience
Skills Required:
- Interpersonal Skills
- Negotiation skills
- Customer service orientation
- Strategic thinking
- Communication skills (written and oral)
- Cost management
Knowledge:
- Basic banking operations, policies and procedures
- Knowledge of Product Deployment Processes including regulatory requirements
- Good Digital Banking and Payments product knowledge
- Wide knowledge of Market Practices and Transaction Banking dynamics across the geographies under coverage
- Good understanding of emerging Financial technology trends and use cases
- Deep understanding of the Technology Stack that drives Channels Business
Method of Application
Interested and qualified candidate for “Transaction Services Officer at United Bank for Africa (UBA)” should click the APPLY HERE button below.
APPLY HERE
