• Home
  • News
  • Tech
  • Entertainment
  • Lifestyle
  • Review
  • Vacancies
Tuesday, May 30, 2023
News Ville
  • Home
  • News
    • All
    • Business
    • Politics
    • World
    Stanbic IBTC Completes Pan-African Payment System

    Stanbic IBTC Announces Fintech Subsidiary

    NOVA Merchant Bank Achieves Double Earnings Growth with Innovative Offerings

    NOVA Merchant Bank Achieves Double Earnings Growth with Innovative Offerings

    Location and Address of UBA Dubai

    UBA Expands Loan Portfolio By N605bn

    US Agency And Tony Elumelu Foundation Partner To Increase Trade

    UBA Foundation Empowers Women With Tech Skills

    CBN commends Access Bank on sustainable principles

    MFS Africa and Access Bank Partner to Expand AccessAfrica

    Wema Bank Gets New Managing Director

    Wema Bank Gets New Managing Director

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Tech
    CBN Knocks Banks, Removes ATM Maintenance Fee, Cuts Bank Charges, Others

    CBN Knocks Banks, Removes ATM Maintenance Fee, Cuts Bank Charges, Others

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
  • Entertainment
    • All
    • Movie
    • Music
    • Sports
    N10.5m Scholarship up for Grab as UBA Foundation Extends NEC 2022 Call for Entries – Newsvilleng

    N10.5m Scholarship up for Grab as UBA Foundation Extends NEC 2022 Call for Entries – Newsvilleng

    Africa Film Academy: Epe Class Premiers Long Walk To Forever-newsvilleng

    Africa Film Academy: Epe Class Premiers Long Walk To Forever-newsvilleng

    Will Smith: Your Love For Someone Can End You, Uti Nwachukwu Cautions

    Will Smith: Your Love For Someone Can End You, Uti Nwachukwu Cautions

    Actress, Destiny Etiko Buys An Expensive Car For Her Boyfriend

    Actress, Destiny Etiko Buys An Expensive Car For Her Boyfriend

    Cristiano Ronaldo Breaks Another Record, Becomes Highest Goal Scorer Of All Time

    Cristiano Ronaldo Breaks Another Record, Becomes Highest Goal Scorer Of All Time

    Wizkid Reacts To Davido’s Sold Out O2 Show, Picks His Favourite Performance

    Wizkid Reacts To Davido’s Sold Out O2 Show, Picks His Favourite Performance

  • Lifestyle
    • All
    • Food
    • Health
    A Popular Doctor Advises Women On How To Cure Fishy Vagina Smell

    A Popular Doctor Advises Women On How To Cure Fishy Vagina Smell

    Health Conditions That Can Cause Erectile Disfunction In Men – newsvilleNg

    Health Conditions That Can Cause Erectile Disfunction In Men – newsvilleNg

    Meet The Tallest Woman In The World

    Meet The Tallest Woman In The World

    Presco Plc reaches new All-Time-High, gains N3.25 billion in market value

    Presco Plc reaches new All-Time-High, gains N3.25 billion in market value

    Trending Tags

    • Golden Globes
    • Game of Thrones
    • MotoGP 2017
    • eSports
    • Fashion Week
  • Review
  • Vacancies
No Result
View All Result
  • Home
  • News
    • All
    • Business
    • Politics
    • World
    Stanbic IBTC Completes Pan-African Payment System

    Stanbic IBTC Announces Fintech Subsidiary

    NOVA Merchant Bank Achieves Double Earnings Growth with Innovative Offerings

    NOVA Merchant Bank Achieves Double Earnings Growth with Innovative Offerings

    Location and Address of UBA Dubai

    UBA Expands Loan Portfolio By N605bn

    US Agency And Tony Elumelu Foundation Partner To Increase Trade

    UBA Foundation Empowers Women With Tech Skills

    CBN commends Access Bank on sustainable principles

    MFS Africa and Access Bank Partner to Expand AccessAfrica

    Wema Bank Gets New Managing Director

    Wema Bank Gets New Managing Director

    Trending Tags

    • Trump Inauguration
    • United Stated
    • White House
    • Market Stories
    • Election Results
  • Tech
    CBN Knocks Banks, Removes ATM Maintenance Fee, Cuts Bank Charges, Others

    CBN Knocks Banks, Removes ATM Maintenance Fee, Cuts Bank Charges, Others

    Trending Tags

    • Nintendo Switch
    • CES 2017
    • Playstation 4 Pro
    • Mark Zuckerberg
  • Entertainment
    • All
    • Movie
    • Music
    • Sports
    N10.5m Scholarship up for Grab as UBA Foundation Extends NEC 2022 Call for Entries – Newsvilleng

    N10.5m Scholarship up for Grab as UBA Foundation Extends NEC 2022 Call for Entries – Newsvilleng

    Africa Film Academy: Epe Class Premiers Long Walk To Forever-newsvilleng

    Africa Film Academy: Epe Class Premiers Long Walk To Forever-newsvilleng

    Will Smith: Your Love For Someone Can End You, Uti Nwachukwu Cautions

    Will Smith: Your Love For Someone Can End You, Uti Nwachukwu Cautions

    Actress, Destiny Etiko Buys An Expensive Car For Her Boyfriend

    Actress, Destiny Etiko Buys An Expensive Car For Her Boyfriend

    Cristiano Ronaldo Breaks Another Record, Becomes Highest Goal Scorer Of All Time

    Cristiano Ronaldo Breaks Another Record, Becomes Highest Goal Scorer Of All Time

    Wizkid Reacts To Davido’s Sold Out O2 Show, Picks His Favourite Performance

    Wizkid Reacts To Davido’s Sold Out O2 Show, Picks His Favourite Performance

  • Lifestyle
    • All
    • Food
    • Health
    A Popular Doctor Advises Women On How To Cure Fishy Vagina Smell

    A Popular Doctor Advises Women On How To Cure Fishy Vagina Smell

    Health Conditions That Can Cause Erectile Disfunction In Men – newsvilleNg

    Health Conditions That Can Cause Erectile Disfunction In Men – newsvilleNg

    Meet The Tallest Woman In The World

    Meet The Tallest Woman In The World

    Presco Plc reaches new All-Time-High, gains N3.25 billion in market value

    Presco Plc reaches new All-Time-High, gains N3.25 billion in market value

    Trending Tags

    • Golden Globes
    • Game of Thrones
    • MotoGP 2017
    • eSports
    • Fashion Week
  • Review
  • Vacancies
No Result
View All Result
News Ville
No Result
View All Result

Multiple Job Openings At MTN

April 18, 2022
in Opportunity, Vacancy
ShareTweetSend
Multiple Job Openings At MTN

Related Posts

Stanbic IBTC Completes Pan-African Payment System
Finance

Stanbic IBTC Announces Fintech Subsidiary

May 20, 2023
UBA GMD, Oliver Alawuba, Increases UBA Shareholding with 9.5 Million Shares
Uncategorized

UBA GMD, Oliver Alawuba, Increases UBA Shareholding with 9.5 Million Shares

May 19, 2023
NOVA Merchant Bank Achieves Double Earnings Growth with Innovative Offerings
Business

NOVA Merchant Bank Achieves Double Earnings Growth with Innovative Offerings

May 17, 2023
Location and Address of UBA Dubai
Finance

UBA Expands Loan Portfolio By N605bn

April 14, 2023
US Agency And Tony Elumelu Foundation Partner To Increase Trade
Finance

UBA Foundation Empowers Women With Tech Skills

April 14, 2023

MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg.

MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa. 
With more than 17510 professionals, working in over 20 countries around the world.

MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.

Interested and qualified candidates are invited to apply for the following positions:

  1. Team Lead – Connect Operations West 1 (Lagos and Ogun) .Customer Services NG
  2. Officer – Customer Operations West 1 (Lagos and Ogun) .Customer Services NG
  3. Officer – Customer Operations Walk In PH.Customer Services NG

Team Lead – Connect Operations West 1 (Lagos and Ogun)

  • Job Identification:1276
  • Job Category: MTN Level 2
  • Locations : MTN plaza, Ikoyi, Lagos State, South West Region, 101233, NG
  • Job Schedule: Full time

Job Description

Reports To: Manager Customer Operations
Division: Customer Relations

Description

  • Assist in monitoring customer relationship management (CRM) operations, identifying trends and delivering optimum service to customers.
  • Provide technical, procedural and policy guidance to customer care representatives and other operational staff and supervise all technical activities and administrative duties in the customer assistance center.
  • Act as a change agent in the implementation of new initiatives both within the business unit and across the organization including initiatives to reduce churn and increase loyalty of customers within segments.
  • Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
  • Ensure adherence to schedules and other defined rules and regulations within the assistance center and that procedures are followed to promote meaningful communications between customers and customer care representatives.
  • Co-ordinate and monitor the activities of Customer Care Representatives and facilitate prompt and complete dissemination of relevant information to team members.
  • Capture and monitor customer complaints and points of improvement and ensure complaints are promptly attended to, queries escalated appropriately and ensure customer informed of status in the resolution process
  • Assist in design, review and update of processes, policies and procedures (PPP’s) in line with organizations value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.
  • Assist in carrying out customer related research and assist in coordinating customer satisfaction index and brand perception survey.
  • Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and techniques and approaches required to optimize services.
  • Prepare periodic report on sales for management review.

Education:

  • First  degree in any relevant discipline 
  • An MBA will be an added advantage
  • Fluent in English 

Experience: 3 – 7 years’ experience in an area of specialization; with experience working with others

  • Experience working in a medium-sized organization 
  • Experience in a customer facing operations environment
  • Experience in a supervisory role
  • Experience in query resolution
  • Experience in general ledger reconciliation

Officer – Customer Operations West 1 (Lagos and Ogun).Customer Services NG

Job Identification1191Job CategoryMTN Level 2Locations

  • MTN plaza, Ikoyi, Lagos State, South West Region, 101233, NG

Posting Date04/14/2022, 10:42 AMApply Before04/26/2022, 11:59 PMJob ScheduleFull time

Job Description

Reports To: Manager Customer Operations Walk-In
Division: Customer Relations
Description

  • Escalate and route customer issues to the relevant process operators.
  • Perform necessary system transactions related to customer request.  
  • Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
  • Maintain Integrity of managing subscriber data/information.
  • Identify and report on customer impacting trends. 
  • Generate periodic reports and other ad-hoc reports as requested by team lead.
  • Educate customer on use of products and services.
  • Enlighten and educate customers on new products and initiatives within MTN.  
  • Document actions taken to resolve client problems.
  • Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.
  • Follow through on customer queries ensuring prompt resolution and feedback. 

Education:

  • First  degree in any relevant discipline 
  • Fluent in English 

Experience:3 – 7 years’ experience in an area of specialization; with experience working with others

  • Experience working in a medium-sized organization  
  • Experience in a call center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)

Officer – Customer Operations Walk In PH.Customer Services NG

Job Description

Reports To: Manager Customer Operations Walk-In
Division: Customer Relations
Description

  • Escalate and route customer issues to the relevant process operators.
  • Perform necessary system transactions related to customer request.  
  • Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
  • Maintain Integrity of managing subscriber data/information.
  • Identify and report on customer impacting trends. 
  • Generate periodic reports and other ad-hoc reports as requested by team lead.
  • Educate customer on use of products and services.
  • Enlighten and educate customers on new products and initiatives within MTN.  
  • Document actions taken to resolve client problems.
  • Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.
  • Follow through on customer queries ensuring prompt resolution and feedback. 

Education:

  • First  degree in any relevant discipline 
  • Fluent in English 

Experience:3 – 7 years’ experience in an area of specialization; with experience working with others

  • Experience working in a medium-sized organization  
  • Experience in a call center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)

Method of Application

Qualified and interested candidates should click on the link below to apply for the position of their choice

Team Lead – Connect Operations West 1 (Lagos and Ogun)

Officer – Customer Operations West 1 (Lagos and Ogun).Customer Services NG

Officer – Customer Operations Walk In PH.Customer Services NG

Deadline: 26 April, 2022

Breaking News

“I Built My Page With My Nyash. I Will Shake It Forever,” Instagram Influencer, Janemena

“I Built My Page With My Nyash. I Will Shake It Forever,” Instagram Influencer, Janemena

February 4, 2022
0

Nigerian dancer and Instagram influencer Usiwo Orezimena Jane, popularly known as Janemena, has revealed that she built her social media...

Regina Daniels’ Husband, Ned Nwoko Clears Air On His New Marriage, Dumping Regina Daniels

Regina Daniels’ Husband, Ned Nwoko Clears Air On His New Marriage, Dumping Regina Daniels

February 21, 2022
0

Regina Daniels' Husband, Ned Nwoko Clears Air On His New Marriage, Dumping Regina Daniels Popular businessman, honourable Ned Nwoko, has...

Actress, Destiny Etiko Buys An Expensive Car For Her Boyfriend

Actress, Destiny Etiko Buys An Expensive Car For Her Boyfriend

March 13, 2022
0

Actress, Destiny Etiko surprised her boyfriend, Success John with an expensive car. Beautiful and curvy Nollywood actress, Destiny Etiko surprised...

CBN Increases Online Transfer Limit For Individuals And Companies

CBN Disburses N75.9bn Loan To Farmers In Two Months

August 15, 2022
0

Muhammadu Buhari The Central Bank of Nigeria (CBN) has said that it disbursed N75.9 billion loan to farmers between last...

Odion Ighalo Gives Reason He Left His Formal Club

Odion Ighalo Gives Reason He Left His Formal Club

February 18, 2022
0

Odion Ighalo Gives Reason He Left His Formal Club Super Eagles and former Manchester United striker, Odion Ighalo, has revealed...

A Popular Doctor Advises Women On How To Cure Fishy Vagina Smell

A Popular Doctor Advises Women On How To Cure Fishy Vagina Smell

November 22, 2021
0

It is a thing of disgrace and shame when ancertain private part starts giving off unpleasant smell. Most times, it...

Share on FacebookShare on TwitterShare on Whatsapp

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Next Post
Latest Jobs At WAEC

Latest Jobs At WAEC

  • Advertise
  • Privacy & Policy
  • Contact
Call us: +234 813 466 5168

© 2021 Newsville Nigeria - Designed by Belomth Digitals.

No Result
View All Result
  • Home
  • News
  • Tech
  • Entertainment
  • Lifestyle
  • Review
  • Vacancies

© 2021 Newsville Nigeria - Designed by Belomth Digitals.