Wallets Africa major aim is to help Africans and African owned businesses send money, receive money, make card payments and access loans.
Applications are invited from interested and qualified candidates to apply for Customer Service Officer at Wallets Africa.
Customer Service Officer
Job Specifications:
- Full Time
- Required Qualifications: HND/BA/BSC
- Location: Lagos | Nigeria.
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Job Description:
- Determine the cause of a customer’s issue; select and explain the best solution to solve the problem. expedite, correct, adjust and follow up to ensure resolution.
- Manage large amounts of incoming calls.
- Build sustainable relationships of trust through open and interactive communication
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media.
Qualifications and Requirements:
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multitask, prioritize and manage time effectively.
- University degree at least.
Salary: N120,000/month.
Method of Application
Interested and qualified candidate for “Customer Service Officer at Wallets Africa” should forward their CV to: mercy@wallet.ng using the position as subject of email.
