At Patricia.com.ng we have served thousands of e-commerce users in Nigeria and still render the best service every customer will want in terms of timing, efficiency and customer experience. Our interface is simple to use and efficient.
Applications are invited from interested and qualified candidates to apply for Customer Service Representative at Patricia.
Customer Service Representative
Job Specifications:
- Full Time
- Required Qualifications: HND/BA/BSC
- Location: Lagos | Nigeria.
Job Description:
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and email handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts
- Follow communication procedures, guidelines and policies
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support at all times
Qualifications and Requirements:
- Degree in any relevant field
- Minimum 2 years’ experience working as a customer service representative
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Candidate must be residing around Lekki/Ajah axis
Method of Application
Interested and qualified candidate for “Customer Service Representative at Patricia” should forward their CV to: careers@mypatricia.co using the position as subject of email.
